- You can request a return within 7 days of receiving your order.
- Our pickup partner will check the product and collect it from your doorstep within 5–7 business days.
- The item must be unused, unwashed, and in its original packaging, with all tags and labels intact.
- As per our Fair Usage Policy, frequent or excessive return requests may be restricted.
You can raise a return request using the ‘Return Items’ button on the Help page or from the My Orders section on the website.
- Refunds are processed within 3–4 days after pickup.
- For COD orders, refunds are made via UPI and for Prepaid orders, the amount is sent back to the original payment method.
- Shipping or pickup charges are non-refundable.
- Refunds are adjusted for any coupons or discounts used.
- Quality check failures may lead to partial refunds or rejection under our Fair Usage Policy.
Once initiated, refunds reflect in your account as follows:
- Debit/Credit Card, Net Banking, EMI: 7 days
- UPI: 5 days
- Aramya Credit: Instant (up to 2 days in case of delay)
- Wallets (PhonePe, PayZap, etc): Instant (up to 2 days in case of delay)
- You can request an exchange within 7 days of receiving your order.
- Exchanges are only allowed for different size, subject to stock availability.
- Our pickup partner will collect the product within 5–7 business days after request.
- Once quality check is completed, your new order with exchanged size will be dispatched.
- As per our Fair Usage Policy, frequent or excessive return/exchange requests may be restricted.
- You can request an exchange via My Orders or by contacting Customer Support within 7 days of delivery.
- Once approved, pickup will be arranged and the replacement will be processed after quality check of the pickup item.
- Yes! You can cancel your order before it's packed.
- Go to My Orders, select the items, and tap ‘Cancel Order’ if eligible.
- Once cancelled, a full refund will be processed immediately.
- We always strive to offer a smooth and hassle-free experience. However, if an account shows unusually high return or exchange activity, we may restrict such requests to prevent misuse.
- Quality Check failures at our warehouse may lead to partial or rejected refunds.
- Misuse of multiple accounts or repeated abuse of policies is not allowed.
- We make up to three pickup attempts.
- If all attempts fail, the request is marked as ‘Pickup Failed’.
- You can raise a new return request if the item is still within the eligible return/exchange window.