Fair Usage Policy

This Fair Usage Policy was last updated: 1 March 2024.

At Aramya, we are committed to providing a seamless, enjoyable, and trustworthy shopping experience for all our customers. To ensure this, we have established a Fair Usage Policy that governs returns, exchanges, and related services. This policy helps us maintain fairness and sustainability in our operations while continuing to offer high‑quality products and services.

  1. Purpose of the Policy

    • The Fair Usage Policy (FUP) exists to ensure that all customers have equal access to our services and that the operations remain sustainable.

    • Excessive or abusive use of returns, exchanges, or refunds can negatively impact our ability to serve the broader customer base.

    • This policy applies to all customers, including first‑time buyers, repeat buyers, and those with loyalty benefits.

  2. Scope

    The policy covers the following:

    • Returns of purchased items.

    • Exchanges of products for size, style, or color.

    • Refund requests for damaged, defective, or unsatisfactory products.

    • Partial refunds or credits issued due to quality check failures.

    • Any other request that may fall under post‑purchase support (e.g., warranty claims).

  3. Fair Usage Guidelines

    1. General Principles

      • All customers are expected to use our return/exchange services responsibly.

      • We reserve the right to limit or refuse requests in case of excessive or repeated activity that violates the spirit of fair usage.

      • Each request is evaluated individually, considering past purchase behavior, frequency of returns/exchanges, and reason for the request.

    2. Excessive Returns or Exchanges

      Excessive or repeated returns/exchanges may include, but are not limited to:

      • Multiple returns/exchanges of the same product or order within a short period.

      • Returning items without reasonable cause (e.g., repeatedly returning the same type of product claiming it doesn’t meet expectations).

      • Frequent size or color exchanges without intent to retain products.

      • Attempting to manipulate offers, discounts, or promotions via repeated returns/exchanges.

    3. Consequences of Excessive Use

      • Customers exceeding reasonable usage limits may have their returns/exchanges restricted temporarily or permanently.

      Restrictions may include:

      • Limiting the number of returns/exchanges per month, quarter, or year.

      • Denying return/exchange requests on specific orders or products.

      • Offering only partial refunds, store credit, or replacement instead of full refunds.

      • Such restrictions will be communicated clearly via email, in‑app notifications, or account alerts.

    4. Quality Check Failures

      • All returned or exchanged items undergo a strict quality check.

      Items failing quality checks may be subject to:

      • Partial refund based on condition, wear, or damage.

      • Complete rejection of the return/exchange request if the item shows signs of misuse.

      • Customers are encouraged to follow product care guidelines to ensure eligibility for returns/exchanges.

  4. Exceptions & Special Cases

    • Genuine defects, damage during shipping, or incorrect items sent by us will be fully eligible for return/exchange without restriction.

    • Promotional products, limited editions, or sale items may have additional terms that override standard return/exchange policies.

    • Any suspected fraudulent activity may result in immediate suspension of services and possible legal action.

  5. Customer Responsibility

    • Customers must ensure that all items for return/exchange are in original condition, unused, with tags intact, and packed securely.

    • Multiple accounts or misuse of loyalty/offer systems to bypass limits are strictly prohibited.

    • Providing inaccurate information during returns/exchanges (e.g., false claims of defect) may result in denial of requests.

  6. Monitoring and Enforcement

    • We monitor return and exchange patterns across all accounts to detect unusual activity.

    • Any decision made under this policy will be final and binding.

    • We reserve the right to amend or update this policy at any time to ensure fairness and sustainability of our services.

  7. Communication

    • Customers will be notified of any restriction or enforcement via email, SMS, or in‑app messages.

    • Queries regarding Fair Usage Policy decisions can be submitted to our support team; however, approval is at the discretion of Aramya.